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CALVIN
F. HESSON
18808
'O' Street
Omaha, NE 68135
chesson@strategic-pm.com
Phone: 402-896-8075
SENIOR
PROFESSIONAL CONTRACTOR - EXECUTIVE SUMMARY:
-
Seasoned Expert in Business Process Modeling, Business Analysis
and Business Strategy
- Successful
International Enterprise Project Management and Global-scale SDLC
Track Record
- Excellent
Team-Building, Management, Organizational, Verbal and Written
Communication Skills
- Managed
Finance Projects and Worked on Project Teams with Budgets Ranging
from $250K to $100M
- Extensive
Knowledge of Project Management, Business Process Engineering
and Web Portal Development
- Data
Warehouse, Distributed Computing, OOA/D, B2B &B2C E-Commerce
Web Development Experience
- Experienced
Hands-on Management of Legacy Mainframe, Client Server and Internet
Systems Development
- Development
and Management of Converting Existing Legacy Systems to a New
Architecture and Framework
- Experience
with Supply Chain Management, Customer Relationship Management
and Sales Force Automation
- Extensive
Experience with Graphical User Interface Design, Search Engine
Optimization & Web Best Practices
PROFESSIONAL
CONTRACT ASSIGNMENTS:
eStrategies,
Inc. - San Mateo, CA - Omaha, NE 10/2002 - Present
Program Manager - Project #1 - Online Contact Management System
- CRM Application
Program manager, chief architect and designer for the development
of a web-based Online Contact Management Portal. Utilized the Microsoft
Visual Studio .Net framework to develop an online application that
automates sales operations work flow, management and combines the
key components of Sales Force Automation (SFA) and Customer Relationship
Management (CRM). Responsible for cost, scheduling, resource management,
recruitment, training and ensuring the successful completion of
the program. Performed extensive user acceptance, unit and systems
integration testing, data architecture modeling and data migration
in an Agile Development environment.
Senior
Business Analyst - Project #2 - Mortgage Marketing System - Sales
& Marketing Process Improvement
Completed the discovery, analysis and design of a residential home
loan (mortgage) sales and marketing system. The system incorporates
a comprehensive multi-channel viral marketing portal that maximizes
ROI through internet marketing, database mining, multi-channel advertising,
promotion, affiliate, for sale by owner (FSBO) and relationship
marketing. Also developed and SEO'ed (Search Engine Optimization)
the corporate web site, USAFinanceOffice.com, which in only 1 month
is within the top 12 sites on MSN.com. http://www.usafinanceoffice.com
Silicon
Valley Bank (SVB) - Santa Clara, CA 06/2002 - 10/2002
Application Support Manager - Managed an Application Support
Team for SVB's Core Banking System (CBS).
Completed a discovery and analysis project and developed a 'state-of-the-state'
high-level overview of the CBS application and systems environment.
Managed the CBS portion of a Business Resumption Planning (BRP)
exercise for disaster recovery and business continuity planning.
Worked with System Administrators to develop the application and
systems security model and enterprise architecture diagrams. Created
support As-is and To-be business process work flow and data flow
models. Contributed to several USA Patriot Act and SOX (Sarbanes-Oxley)
compliance projects.
eStrategies,
Inc. - San Mateo, CA 05/2001 - 06/2002
Program Manager/Application Architect - Program and Project Portfolio
Management System Development.
Chief architect and subject matter expert for the development of
the 'Strategic Command Center', a web-portal application for managing
Enterprise Program and Project Portfolios. Total responsibility
for the scoping, analysis, design, development, testing and implementation
of an enterprise-class application. Budget, resource and technical
management, adherence to development timeline, milestones and product
roadmap, complete SDLC management, including UAT (User Acceptance
testing), managing program design sessions and JAD meetings.
Intel
(Online Services) - Santa Clara, CA - Portland, OR - Seattle, WA
- Chandler, AZ 08/2000 - 05/2001
Project Manager/Process Analyst - Project #1 - Business Process
Reengineering of IOS Service Life Cycle
Managed a geographically distributed team for the business process
reengineering of the IOS Service Life Cycle (SLC). Developed "As-is"
and "To-be" Process Work Flow Models for their service
definition, development and deployment. Implemented the global roll-out
of new processes to a distributed network of state-of-the-art 'managed
services' data centers. Utilized the "Balanced Scorecard"
approach to translate strategy into action.
Project
Manager - Project #2 - Problem Management (CRM) Business Process
Engineering Team
Managing a cross-departmental/organizational business team to develop
a global service support model to deliver world class customer service.
Participated in automating system design tasks and activities, reengineered
the business processes and support tool requirements to facilitate
first-call problem resolution. Business requirements discovery and
analysis for the Remedy CRM application and a support portal Knowledgebase
(Data mart). Coordinated global team meetings, developed executive
presentations, defined work plans, negotiated matrix resource allocations.
Analyzed the multi-tier support model for global deployment and
distributed use. Reviewed Seibel CRM for best practices analysis.
WebVan - Oakland, CA 06/00 - 08/2000
Senior Business Systems Analyst - Supply Chain Management and Automated
Distribution Center
Research, analysis and process improvement of a centralized warehouse
food and grocery distribution facility. The majority of this project
was to capture and analyze the system and processes for WebVan's
main distribution center and their proprietary supply chain management
system, in addition to performing an extensive inventory control
process.
{This project was ended prematurely due to WebVan financial issues}
Food.com
- San Francisco, CA 11/99 - 06/2000
Project Manager/Business Process Analyst - Electronic Commerce and
Web-enabled Back Office Reengineering
Business process work flow modeling and asset management for an
online food portal. Project management, systems architecture design
and process reengineering of the Food.com Call Center and production
environments. Integrated Finance functions with back office processing.
Managed a 3rd party consulting group for the requirements phase
of an enterprise Asset Management and CRM (Customer Relationship
Management) system. Utilized agile project management and software
design and development methodologies to ensure the timely completion
of the initiatives. Deeply involved with configuration management
and system, unit, user and integration testing. Participated in
the design and execution of client data merge-purge and ETL (Extraction,
Transformation and Loading) activities.
LookSmart.com
- San Francisco, CA 07/99 - 11/99
Project Manager - Internet/Web Portal Development Project Manager
Project management of several engineering projects including the
development of a www dead link (URL) checker management system,
a web directories edition extract speedup program, building customized
taxonomy and web directories (ontology's) from multiple databases
across distributed systems, project liaison to the editorial department.
Worked with QA to ensure standardized quality assurance and proper
testing procedures.
Internet
Shopping Network - Sunnyvale, CA 03/99 - 07/99
Technical Project Manager/Operational Support - Electronic Commerce
- Online Auctions
Responsible for managing multiple engineering development projects
and the production support for an online B-to-C auction system.
Managed troubleshooting of system and back-end work flow process
problems, configuration management, researching systems and processes
for getting content onto the web site (Content Management), developing
and enhancing system tools, facilitating business requirements analysis
and functional design meetings, quality assurance compliance and
knowledgebase transfer to client company personnel. Interfaced with
finance and marketing to ensure their requirements were realized
throughout the order, fulfillment and re-stocking process. Used
Mercury Load and Win Runner for test tool utilization.
Acer
America Corporation - San Jose, CA 10/98 - 03/99
E-Commerce Project Manager - E-commerce - CRM - Content Management
- Sales and Customer Support Systems
Project Manager for the development and deployment of an Electronic
Commerce System. Strategic and tactical business planning, supply
chain management, business process work flow modeling and asset
management. System architecture and back-end logistics design and
planning, ERP Systems integration, spare parts sales/order and shipping
status via the web. B-to-B and B-to-C commerce models, content and
digital asset management, analysis and design of web-based customer
service and support system portal. Developed business requirements
and functional design specs for a 'build-to-configure' system. Project
budgeting and resource planning. Extensive research and analysis
of competitive web site user interface design to create prototypes
of the new Shop Acer.com ecommerce web site.
Information Access Company - Foster City, CA 07/98 - 09/98
Project Manager - Business Systems Analysis
Research and analysis of enterprise finance systems including order
management, sales force automation and customer relationship management
(CRM) systems. Product analysis of Seibel CRM architecture, PeopleSoft,
SAP, Oracle Financials and BAAN. Developed project plan and functional
requirements. {This project was cancelled due to a merger with three
affiliate Thomson companies}
DHL
Worldwide Express - Redwood City, CA 11/97 - 07/98
Program Manager - Electronic Commerce and Data warehouse System
Program management for a web-enabled, globally deployed EC and Data
Warehouse Portal. Developed strategic and tactical program plans,
project charter, business case and senior management presentations.
Facilitated international Joint Application Development meetings
for a matrix managed project. Architecture and framework analysis
for an object-oriented distributed computing environment. Liaison
to IBM for development of a customized Internet access kit. Researched
and developed content and asset management specifications and knowledgebase
for out-sourced customer service help desk. Helped design the user
interface for a globally distributed shipping application.
Sprint
- Kansas City, MO 09/97 - 11/97
Business Requirements Analyst - Business Planning and Performance
Reporting Data Warehouse
Business requirement research and analysis for a ROLAP Data Warehouse
including dimensions, measurements, goals, critical success factors,
business drivers, metrics, facts, distributed data sources and meta-data.
Analysis of information delivery and data warehouse architecture,
information extraction, transformation, loading and data scrubbing.
Liaison to multiple functional areas to ensure all requirements
were comprehended.
First
Data InfoSource (Credit Card Services) - Omaha, NE 04/97 - 08/97
Project Manager/Lead Business Analyst - Electronic Commerce Data
Warehouse Marketing System
Managed cross-functional teams in developing an OLAP Strategic Marketing
Data Warehouse. Analyzed consumer buying patterns based on credit
card transactions and developed mainframe to UNIX legacy data file
extracts and transfers. Developed a Project Management Tracking
System and managed the development of a Credit Adjustment System.
Trained client teams on structured life-cycle analysis and development
methodologies. Assisted with the research, analysis and design of
a disaster recovery plan, including systems and procedures modifications.
The
Registry, Inc. - Omaha, NE 10/96 - 03/97
Project Manager - Web-enabled Training Center Administration and
Human Resource Management Systems
Managed an Internet Training Center Administration Portal development
project. Performed requirements analysis and logical data modeling
for a Human Resource Management System.
Union
Pacific Railroad - Omaha, NE 04/96 - 10/96
Lead Business Analyst/Project Manager - Supply Chain Car Distribution
System
Developed business requirements analysis in a Rapid Application
Development environment. Logical data model analysis of enterprise
and departmental models. Developed functional specifications, analyzed
legacy mainframe data, Electronic Data Interchange (EDI) and Interactive
Voice Response (IVR) Systems. After developing the business requirements,
we designed the prototype user application screens in an integrated
development environment. The successful roll-out of the completed
project was heralded both by UPPR executives and state legislators
as a major achievement in reducing the amount of grain spoilage
due to previous inadequate grain car availability.
West
Interactive Corporation - Omaha, NE 10/95 - 03/96
Project Manager - Call Center Applications Development and Finance
Department Analysis
Utilized Business Process Re-engineering (BPR) methodology to identify
finance billing exceptions causing lost revenue. Developed automated
system to eliminate many time-intensive and error-prone manual processes.
Converted legacy systems and procedures to accommodate planned growth
and new business objectives.
ACI
- Omaha, NE - Boys Town, NE - Denver, CO - Washington, DC - Council
Bluffs, IA - Sydney, Australia
Partner - Managed multiple projects within this date range - 12/82
- 10/95
Project management, strategic business planning, financial modeling,
forecasting and budgeting, enterprise resource planning and systems
integration, business process re-engineering analysis and process
modeling, electronic training systems design, workflow and imaging
systems development and legacy mainframe to client/server systems
integration.
Iowa
Power, Inc. - Council Bluffs, IA 06/93 - 10/95
Project Manager - Managed the engineering team on a digital
imaging and CAD conversion project. Responsible for the integrity
and accuracy of the deliverables and completing the project within
budget and on a tight deadline. Digitally converted documents were
to be integrated with a GIS (Geographic Information System).
Father
Flanagan's Boys' Home - Boys Town, NE 05/89 - 03/93
Project Manager - Managed the engineering requirements analysis
and functional specification development for a drawing plan room
conversion process. Operations manager for digital capture and raster-to-vector
conversion process.
University
of Nebraska Medical Center - Omaha, NE 12/87 - 05/89
Project Manager - Interactive Medical Training System
Managed full life-cycle systems research and development of a computer-based,
Interactive Medical Training System. Developed system architecture,
business requirements, functional and technical specifications and
GUI interface design.
Aarque
Digital Systems Pty. Ltd. - Sydney, Australia 02/86 - 12/87
Program Manager - Information and Image Management System
Business model planning, development, execution and management of
a new line of business for an established engineering office supply
company. Developed and implemented an Image and Information Management
System for enterprise commercial businesses, public utilities, communications
and government agencies. Conversion of legacy systems to new platforms
and applications. Review and analysis of integrating converted documents
into a GIS (Geographic Information System). Research of 3rd party
management systems and products.
US
Department of the Navy - Washington, DC 11/85 - 01/86
Systems Analyst - "Paperless Ship" Project
Requirements discovery and analysis, engineering process workflow
and imaging requirements analysis to develop the "Paperless
Ship" concept.
Digital
Information Services Company, Inc. - Denver, CO 12/84 - 10/85
Project Manager - Strategic Planning for a National Network of Digital
Service Bureaus
Strategic research and development for a national network of digital
scanning, archival and transmission service bureaus. Business modeling,
process analysis, facilities design and technical requirements analysis.
Image
Processing Inc. - Omaha, NE 12/82 - 11/84
Systems Analyst - Distributed Laser Disc Imaging System
Analysis and design of an image and video-based marketing system
for display at international airports. Solutions design of systems,
components, applications, content delivery and network interfaces.
EDUCATION:
BS
- Business Administration Degree Program 1974 - 1978
Embry Riddle Aeronautical University
Stuttgart, West Germany and Daytona Beach, FL
AS
- Technology Degree 1978 - 1980
Iowa Western Community College, Council Bluffs, IA
Center
For Project Management, Minneapolis, MN 1996
PMC (Project Management Certificate)
TECHNOLOGIES,
METHODOLOGIES and TOOLS:
NOTE
- With over 23 years experience working in companies ranging from
small local companies to Fortune 500 enterprises, I have worked
on projects that used virtually all different technologies, platforms,
databases, development environments, operating systems, methodologies
and tools.
Methodologies
and Project Management Tools - Application Development - Waterfall,
Iterative Waterfall, Spiral Life-cycle, OOAD (Object-Oriented Analysis
and Design and Agile Software Design and Development Methodologies,
Project Management (Center for Project Management) and PMI Project
Management Methods, Business Process Engineering (IDEF0), Logical
Data Modeling (IDEF1x), Rational Unified Process (RUP) Unified Modeling
Language (UML), Familiar with ITIL, CMM, Six Sigma and COBIT Frameworks,
Decision Support Systems (DSS), Ralph Kimball Data Warehouse Foundations,
Data Mining and Analysis, Data Mart Definition, Quality Assurance
Testing, Joint Application Development (JAD) and Rapid Application
Development (RAD), Michael Hammer Beyond Reengineering, Rummler-Brache
Improving Performance with Integrated Frameworks, Earned Value Analysis
(EVA), Strategic Command Center, Microsoft Project, ABT Project
Workbench, BPwin (Business Process for Windows) & ERwin (Entity-Relationship
for Windows, Visio Professional, Microsoft Office Suite - Word/Access/Excel/Outlook/PowerPoint/Internet
Explorer
Contract
Development - Request for Quotes (RFQ's), Request for Proposals
(RFP's), Service Level Agreements (SLA's), Work Statements, Misc.
other, etc.
Platforms
- WinTel, Sun Enterprise Servers, IBM Mini and Mainframe, AS400,
NCR, Sequent, HP, DEC, Apollo, Compaq Proliant
Operating
Systems and Databases - Microsoft Windows XP/2000 Pro/NT 4.0/98/95/3.x,
MS DOS, Microsoft SQL Server & Microsoft Access, Oracle, TeraData,
IBM DB2, Informix, Dbase, Borland Delphi, FoxPro, Sun Solaris, Unix,
HP/UX, OS2, IBMOS/MVS/VM
Application
Software - Macromedia Dreamweaver and UltraDev4, Siebel, Remedy,
Sitescope, SFA, CRM, ERP, Linux, Apache, My SQL, Perl, Open Market,
Broad Vision, i2, HFA, Kiva, NAS, Web Objects, Weblogic, BEA, Java,
Microsoft IIS, ASP, MS SQL Server, Micro Strategy, SQA, Mercury
Load Runner & Win Runner, Lotus Notes, Netscape, HTML, HTTP,
PowerBuilder, C++, Visual Basic, ODBC, SQL Net, Cobol, CICS, Novell,
Lotus, Lotus Notes
Technologies
- Business Process Modeling, Systems Design and Architecture, User
Interface Engineering, Search Engine Optimization (SEO, Electronic
Commerce, Extraction/Transformation/Loading (ETL), Dimensional Modeling
(Fact and Dimension Tables), Client/Server, Content Management,
Enterprise Applications Design, Java, J2EE, C#, C++, B-to B&C,
Customer Service, BPEL4WS Specification (Business Process Execution
Language for Web Services), Distributed Computing, Web Services,
Application Servers, Portal Development, Star & Snowflake Schemas,
Data Cubes, Visigenic CORBA, Data Modeling, Object Oriented Analysis
& Design (OOAD), Internet (WWW), Intranet, Middleware, SOAP,
WSDL, UDDI, XML, EDI, TCP/IP, OLTP, OLAP, ROLAP, DOLAP, EIS, ERP,
PL SQL, Telecom, Multimedia, MPEG, JPEG, Call Center IVR, Ethernet,
IP Translator, Frame Relay, Token Ring, SNA, Escon, VSAM
Training
- Business Process Reengineering, (SDLC) System Development Life
Cycle, Client Training, CBT (Computer Based Training) Authoring
Software, Interactive Multimedia Course Development, Distributed
Training Development
Imaging/Work-flow
- Scanning, COLD, OCR, ICR, CD-R/I, Jukebox, CD-Tower, WORM, Magneto/Optical
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